Doing Their Level-Best

If air travel in India sucks, it is generally because India has learned too much from the US and Europe, rather than too little. Sure, there are some distinctively Indian annoyances. Passengers deplane in a mad scrum for the aisle-way, as if they were disembarking a Mumbai commuter train and had someplace to be other than killing time in front of the baggage claim carrousel. And once at baggage claim, travelers press forward with their luggage carts in complete disregard for the inconvenience they cause each other. But generally, the whole process looks all-to-familiar to anyone accustomed to post-9/11 air travel in the US.

And yet, today we found two aspects of Indian air travel that American carriers and the dreadful Transportation Safety Administration would do well to emulate.

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